Customer Spotlight: Noir Haus

Like many solopreneurs, she started her business from home—but with a dream, hard work & Vagaro, Vanna Provo, owner of Noir Haus was able to open a posh nail salon that specializes in the creativity of nail art & the ultimate customer experience.

“It was very important for me to create a space where when you first walk in, you feel at ease.” –Vanna Provo

Vanna Provo always had an affinity for nail art and wanted to turn her passions into reality. She considered starting a side business, where she would do nails out of her home. But she realized that nail services are very personal experiences and should be shared in a space where both the client & service provider felt most comfortable. So, she searched for a brick-and-mortar store and in due time, found a cozy spot that would ultimately become Noir Haus.

Being a first-time business owner, Vanna knew it was important to invest in a business management tool that would not only help run her business but was also user-friendly. She started with Booksy, but quickly discovered it did not have the features she needed, nor was it suited for a nail business, she found.

“I tried Booksy but didn’t feel like it had the options I needed. They don’t really specialize in the nail industry and aren’t really user-friendly.” –Vanna Provo

For Vanna, having easy-to-use software was paramount. A business associate suggested Vagaro and, to her delight, Vanna found all the business features she was looking for in one place. She realized Vagaro is simple to use for both the service provider and client.

“I’m not a tech-savvy person, so when I started using Vagaro, I found the navigation to be super easy! And I don’t get any complaints from clients saying they can’t use it.” –Vanna Provo

Another reason Vanna found Vagaro so attractive was its feature-rich platform. Specifically designed to get businesses found, booked & paid, Vagaro offers a ton of features to help grow your business.

“The Marketplace is great! I get so many new clients from there!” –Vanna Provo

Other Vagaro features Vanna found valuable were:

• The Calendar: Get appointment details at a glance & send updates easily
• Payroll: Run payroll in minutes and simplify business tax fillings
• Online Booking: Allow clients to schedule appointments from anywhere without having to answer the phone
• Pay Desk: A dual-screen point of sale that’s safe & secure

“Online Booking is a game changer. I’ve dealt with no-shows in the past, but since having online booking, we’ve had zero.” –Vanna Provo