How Vagaro Has Your Back Every Step of the Way

You might have heard us do a lot of talking about being the best booking & scheduling software out there. As someone running a business, you know how it is: In a crowded room, sometimes you have to yell a bit. But there’s something that our customers quickly find out when they choose Vagaro—behind the software is a company of people invested in their success and growth from day one. That means you have a partner at every step in your journey, from when you set up your first account as a solopreneur to when you open your first (or second!) storefront.

What does your journey—and our commitment to it—look like?

Well...

Signup & Onboarding

We have no doubt that you’re independent, resourceful and smart—in fact, that describes our customer base in a nutshell. But don’t expect to just be thrown to the wind once you’ve signed up. That’s not our way, and it isn’t fair. That’s why we’ve developed our onboarding process to get you as acclimated to your new software as possible, so you know what to expect. We’re always reaching out to ensure that you have what you need to get started, and to provide:

• Free software demos for the visual learners out there
• Free webinars that give you an overview of the software, allowing you to get more familiar with the features and hit the ground running
• Free one-on-one trainings focused on how best to use the software features that matter most to you
• 24/7, local customer support to get you the assistance you need, when you need it
• Email reminders about anything from new features to setting up your credit card processing

Did we mention how all of this is free? So is what comes next...

Client Imports

We understand that choosing Vagaro wasn’t just a decision for you, but for your clients as well. They shouldn’t be left behind when you start your new software. Importing all your clients and their information over to a new system is frustrating and time-consuming. That’s why, whether you’re bringing 10 clients with you or 100+, our specialists will import all your customer data over to the Vagaro platform for you as a complimentary service.

It doesn’t matter where that data comes from, either. We can export from:

• Any other booking software
• Excel spreadsheets
• Google Mail
• Outlook Mail
• Yahoo Mail
• One Vagaro account to another

Of course, you can do this yourself if you’d like with our convenient import tool. The point is, you chose us, and that choice shouldn’t carry any burden for you. From the outset, we want to save you as much time and get you as organized as possible. This is a fresh start, and our goal is to get you started right. But if you do end up having any questions...

24/7 Customer Support

Once you’re off and running with Vagaro, you’re never on your own. Our customer support agents are always here if you hit a technical wall. In fact, we're as proud of our Customer Support Team as we are of any feature we offer. There's one number to call for any questions or issues you may have—which you address with a live & local human being. Some of our competitors don’t even have a number to call, and getting a response is sometimes a multi-day endeavor over email. How is that conducive to you running an efficient business?

In short, we think it's only right to provide you with knowledgeable support, exactly when you need it most. One of the benefits of an all-in-one software is that you don’t have to call other customer service lines if you have a question about, say, your payroll function. Unlike the competition, we won’t make you call a third-party payroll company. With Vagaro, you get all the help you need in one place. Have a question about payment processing or other merchant services? One place. Question about email & text marketing features? Same place. That’s what you can expect from 24/7 support. Many of our competitors lack this. Frankly, we find that surprising.

We know that every minute on hold can feel like an eternity when you’re running a business, especially if you have a client standing right in front of you. That’s why our company standard is to address each customer in no more than three minutes. You are always the priority. If something’s not working properly, don’t wait on it—give us a call. Vagaro was built on finding solutions for business owners, and that’s what our Customer Support Team is all about.

Constant Resources

Our promise to set you and your business up for success extends well beyond the features of your new software and our dedicated support team. The fact is that we want to give you the tools and resources to answer your own questions, help you better understand your software and get the most out of every single feature that’s important to you.

You have constant access to an ever-growing reserve of helpful resources:

Vagaro Support Hub: Ah, our library of support articles. This easy-to-access resource covers how to utilize every Vagaro feature, from both desktop & the Vagaro Pro app. Each article is broken down into digestible sections with plenty of visuals. Don’t worry—we didn’t scan these from some tech manual. They are written and compiled by human beings (Hi! That’s us—the writers here at Vagaro) for other human beings (like your lovely self). That means they’re easy to find, read and comprehend—like support material is supposed to be.

Vagaro Blog: We strive to be a major knowledge source for salons, spas, gyms and a range of other businesses. That’s why we regularly publish useful content meant to guide you through the fundamentals of everything from growing a client list to marketing your business on social media and developing the perfect branded business logo. Our goal is to produce content that you bookmark and reference repeatedly. Looking for your industry bible? Look no further than the info & tips we’re constantly dropping on the Vagaro Pro Blog!

Vagaro U: Are you a visual learner? Most of us are too. Every video in the Vagaro U library is short & sweet, breaking down how to use each feature and answering the most common (and uncommon) questions clearly. You won’t have to rely on the same old vids forever, either. We are constantly updating our library to bring you clearer, more engaging videos that answer your questions in just a few minutes or less. Like the support articles, you can access these wherever you are, whenever you need them.

Weekly Webinars: Or, maybe you want to learn the most useful ways to use your software and have your questions answered in real time? You have that option! Our software experts regularly host live webinars focused on any number of topics relevant to customers like you. Just follow along as they show you how to use features, troubleshoot hurdles and answer any questions you may have!

If you’re having trouble with something, or just prefer to have the pros answer your question, then absolutely bring it to our Customer Support Team. But you’re a professional. You pivot, troubleshoot and problem-solve on the fly every day. We get that. But we’re here if you need us!

We know people say this a lot, but you are more than an account number when you choose Vagaro; your success is our success. That’s why we give you the knowledge and tools to succeed with a support system to call on when you need it the most. You’re also given a platform to tell us how we can do things better. You’ve probably been in business a while now, so we trust your insight—isn’t it good to have someone like that on your journey? Sign up for your 30-day FREE trial and take your first step toward a better way of doing business with Vagaro!