If you’ve ever had a client open up to you about something personal - stress, heartbreak, burnout, or just feeling low - you’re not alone. Whether you’re behind the chair, in the treatment room, or leading a workout, people often feel comfortable sharing things they might not say anywhere else.

It’s part of the job, in a way. You build trust. You hold space. And sometimes, that space gets deep, but it can also be tricky. You care, but you don’t want to say the wrong thing or take on more than you should. So how do you support someone without crossing into territory you’re not trained for?

Four Reminders for Your Mental Health

Working closely with clients on a regular basis is common, and it’s more common for your clientele to share what’s going on in their life without a filter. To protect your peace, here are a few gentle reminders:

It’s OK To Not Have the Answers

You’re not a therapist—and that’s fine. Your role already matters. Making someone feel seen, heard, and cared for can be huge. It’s important to remember that your clients most likely want an unbiased listening ear, rather than advice. You don’t need to fix anything or know exactly what to say. Sometimes a simple “I’m so sorry you’re going through that” is more than enough.

Keep It Honest and Kind

When someone opens up, try not to jump to conclusions or labels. You don’t have to name what they’re feeling. Just sit with them in it. Instead of: “That sounds like anxiety,” Try: “That sounds like it’s been really hard lately.” It’s not about getting it perfect, focus on being yourself and being human, that’s what makes you relatable.

Point People to Professional Support

Listening doesn’t mean carrying the weight of what they’ve said. You’re allowed to care without taking it home. If something feels heavy, it’s okay to say, “I really appreciate you trusting me with that. Have you been able to talk to anyone else about it?” You’re gently opening the door without pushing. Even just putting the idea out there can make a difference.

Look After You, Too

Being the one people open up to can be a gift, but also a lot. If you notice you’re feeling drained after certain conversations, take a step back. Rest. Talk to someone. Protect your energy. You matter in all of this too.

The Takeaway

You don’t need special training to be kind, but you also don’t need to hold what’s not yours. It’s okay to listen, to care, and to lovingly pass the baton when something’s outside your scope. That is support - And it really does matter.

Enjoyed this article and looking for more information? Check out this Vagaro article on avoiding compassion fatigue.