Vagaro vs. Zenoti

Vagaro vs. Zenoti FAQ

Does Vagaro take a percentage for online bookings?

Nope! You keep all the money you make from any online booking and there are no fees for new customers acquired.

How do I install Vagaro?

Vagaro is a web-based software that can be accessed anywhere in the world from vagaro.com. The Vagaro Pro mobile app can be downloaded on the Apple App Store or Google Play Store.

What is a bookable calendar?

A bookable calendar is a calendar for an individual who is performing services within the business who requires their own scheduling. This does not include admin staff, like the front desk.

What can I expect from Vagaro’s security and data privacy measures?

Vagaro prioritizes the security and privacy of your data. Vagaro adheres to industry-leading standards and regulations, including:

• PCI DSS: Ensures the secure handling of credit card data.
• SOC 1, 2, and 3: Provides assurance of the effectiveness of our controls over financial reporting, general IT controls, and security controls.
• ISO 27001: Demonstrates our commitment to information security management.
• CCPA: Compliance with the California's Consumer Privacy Act.
• GDPR: Compliance with the General Data Protection Regulation.
• HIPAA: Meets the Health Insurance Portability and Accountability Act requirements for healthcare organizations.
• PIPEDA: Compliance with Canada's Personal Information Protection and Electronic Documents Act.

Data collected and processed through Vagaro is encrypted in-transit and stored using strong ciphers as per security industry standards, providing an additional layer of protection. For more information visit the Vagaro Trust Center.

Additionally, Vagaro offers:

• Integrated
  payroll: Streamline your payroll processes within the platform, ensuring accurate and timely payments.
• Multi-location payroll sync: Easily manage payroll across multiple locations, simplifying administrative tasks.
• Data lake: Centralize and store your business data for comprehensive analysis and reporting.
• Single sign-on (SSO): Allow employees to access multiple applications with a single set of credentials, enhancing security and convenience.

What can I expect from Vagaro's support and training options?

Vagaro offers comprehensive support and training resources to ensure a smooth experience. Support options include:

• 24/7
  Phone Support: Direct assistance from our support team, anytime you need it.
• Online
  Chat: Real-time support through our online chat feature.
• Email
  Support (support@vagaro.com): Submit your questions and receive detailed responses via email.
• Dedicated
  Support Site: Access to helpful articles, FAQs, and troubleshooting guides.
• YouTube
  Support Channel: A collection of instructional videos covering various software topics.

In addition to ongoing support, we provide training opportunities to help you get the most out of our software. These include:

• Weekly
  Group Training: Regular sessions for learning new features and best practices.

Scheduled One-on-One Training Sessions: Personalized training tailored to your specific needs

How does Vagaro handle multi-location management?

Vagaro offers robust features for businesses with multiple locations, allowing you to efficiently manage operations across different sites. With our Flagship Syncing feature, you can easily:

• Drop-in services, classes, products, and more: Ensure consistent offerings across all locations.
• Share customer information: Synchronize appointments, memberships, packages, and gift cards between locations.
• Segment locations: Organize your locations based on cities, states, or specific areas to tailor your management approach.

Vagaro's multi-location functions are flexible, providing you with the tools to manage your business effectively, regardless of the number of locations you operate.