The importance of having high quality internet in your salon
Many people don't understand the details of their internet agreement or what they should be getting versus what they receive. Most don't assess this because they assume, rightly or wrongly, that the company they’re working with is trustworthy and delivering the service as promised.
At SalonComms, we don’t charge extra fees for things like call-out fees, or the time spent on a Saturday. That's not how we operate. We're here to support the industry. We believe this approach should be valued, but we understand it’s not for everyone. It’s not just about sending an email or making a call, though those options are still available. The culture now focuses on immediate, here-and-now responses.
The Tunnel Analogy: Understanding Network Connectivity
“If I were to come and cut your internet off, what would happen to your business?”
The Internet is the foundation of your business. “It is not a luxury anymore. It's a necessity. We can't live without the internet.” Given the way the world operates and everything else you can do, it must be reliable. If it’s not, you’re opening yourself up to extra complications. Think of it like a tunnel with many small doors along the sides. Your business phone system needs 25 doors, and your software needs 20. As the tunnel gets narrower, trying to fit all these extra services in becomes impossible, and everything breaks down.
The Emotional Toll of Technology Issues
"Everything is moving towards technology. And what does technology need? It needs power. It needs a connection.”
You don’t have to accept unreliable payment processing that forces you to ask customers to wait while you try multiple times. “A card reader needs an internet connection. Some businesses have variances where they have a 4G or data connection as a backup.” In today’s world, there are solutions available. It’s all about having the right knowledge, resources, and support—knowing the right people who can help you address these issues effectively.
The Importance of Visibility and Support in Business
"Visibility is crucial." Our approach at SalonComms is straightforward: clients have a direct link to us, and we offer support seven days a week. If your business is open, so are we. This simple policy ensures that if an issue arises on a busy day—like a Saturday—you won’t be left waiting. Instead of dealing with a supplier that only operates Monday to Friday, 9 to 5, and may take up to 48 hours to respond, you’ll receive immediate assistance. As a minimum, “we always recommend you split networks. It means that all your business-related devices, such as your mobile phones, front reception, desktop, Mac, PC, whatever it may be, and any other devices like a card reader, need to go onto a private network.”
Be Reliable To Your Clients
Having a guest Wi-Fi network for your business, like in restaurants or established shops, makes your business look more professional. It also lets you name your networks after your business, such as "SalonComms Private" and "SalonComms Guest." This way, you avoid generic names and keep the private network hidden, making your setup appear more controlled and polished.
Part of our service at SalonComms is recognising the crucial role of Wi-Fi. We offer a Wi-Fi range guarantee, working closely with salon owners to ensure seamless connectivity. Whether your salon spans one floor, two floors, or multiple levels, we ask you to identify all areas needing a connection, ensuring comprehensive coverage.
To access more knowledge, resources, and support, have a chat with us today!